At Lookie Fashion, we prioritize customer satisfaction and strive to ensure you have a pleasant shopping experience. Below is our detailed policy on returns, exchanges, and refunds:
1. Eligibility for Returns
- We accept returns within 24 hours of product delivery.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Any item that is used, damaged, or not in its original condition will not qualify for a return.
2. Damaged or Defective Products
- If you receive a defective or damaged product, you can request an exchange for the same item.
- Please contact our customer service at +91 8855001198 within 24 hours of receiving your product, and we will assist you with the exchange process.
3. Return Process
- To initiate a return, contact our customer support team at +91 8855001198 within 24 hours of delivery.
- Our team will guide you through the return process and provide you with the necessary return authorization.
- Shipping costs for returning items are the responsibility of the customer and are non-refundable.
4. Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 3-4 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges
- For any defective or damaged products, we will gladly exchange the item for the same product.
- Contact our customer service team at +91 8855001198 within 24 hours of delivery to arrange an exchange.
6. Late or Delayed Deliveries
- We strive to deliver your order within 7-8 business days. In case of delays due to unforeseen circumstances, we appreciate your understanding and patience.
- A tracking number will be provided once your order is dispatched to help you monitor the delivery status.
7. Contact Us
- For any concerns or queries regarding returns, exchanges, or refunds, feel free to contact our customer service team at +91 8855001198.
We at Lookie Fashion are committed to providing you with a seamless and satisfying shopping experience!
