1. Dispatch Time:

    • We strive to process and dispatch your order within 1-2 business days after receiving confirmation.

  2. Delivery Time:

    • Our standard delivery time is estimated to be between 7-8 business days from the date of order placement. Please note that delivery times may vary based on your location.

  3. Shipping Partners:

    • We partner with reputable shipping services to ensure timely and secure delivery of your orders.

  4. Shipping Charges:

    • Shipping charges are calculated based on the total weight of your order and your location. You can view the shipping cost at the checkout before completing your purchase.

  5. Damaged Products:

    • In the unfortunate event that you receive a damaged product, please contact our customer service within 24 hours of receiving the order. We will guide you through the return or exchange process.

  6. Returns and Exchanges:

    • For damaged products, we accept returns or exchanges within 2-3 days of delivery. To initiate a return or exchange, please notify us within 24 hours of receiving the product.

  7. Return Process:

    • To return a damaged product, please contact our customer service team at +91 8855001198. We will guide you through the necessary steps and issue a return authorization.

  8. Refunds:

    • Refunds will be processed once the returned item is received and inspected. Please allow 3-4 business days for the refund to reflect in your account.

  9. Exchange Process:

    • If you wish to exchange a damaged product, please contact our customer service team within 24 hours of receiving the product. We will assist you in placing a new order.

  10. Late Deliveries:

    • While we make every effort to deliver within the estimated timeframe, unforeseen circumstances may cause delays. We appreciate your understanding in such cases.

  11. Tracking Orders:

    • Once your order is dispatched, you will receive a tracking number via email to monitor the status of your shipment.

       

  12. Intellectual Property: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Lookie and is protected by copyright and other intellectual property laws.
  13. Use of Website: You agree to use this website for lawful purposes only. Any unauthorized use may give rise to a claim for damages and/or be a criminal offense.
  14. Product Information: We strive to provide accurate product information, but we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
  15. Pricing and Payments: All prices are in Rupees and are subject to change without notice. Payment must be made in full before the dispatch of goods.
  16. Privacy Policy: Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.
  17. Changes to Terms: We reserve the right to update or modify these terms and conditions at any time without prior notice.